Shipping
Femme Vivante currently only ships within Australia.
A flat rate of $9.95 for standard tracked shipping applies for any order shipped to Queensland, New South Wales, Australian Capital Territory, Victoria, Tasmania, South Australia and Western Australia.
A flat rate of $19.95 for standard tracked shipping applies for any order shipped to Northern Territory.
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We use Sendle to ship to street addresses and Australia Post to ship to PO boxes.
Your items will be packaged in a Hero Compostable Mailer. 🌱
Art prints will be packaged in a rigid mailer.
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Shipping times vary per destination and courier.
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When your order is prepared, you’ll receive an email from us with your tracking number.
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If you need to change your shipping address, please contact us ASAP.
While we do our best, we can’t guarantee an address can be changed.
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All orders are shipped from the beautiful Gold Coast, Queensland.
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Yes - when we ship via Sendle (used for all street addresses) shipping is 100% carbon neutral.
So, what does that mean? Here’s what Sendle have to say:
“Being carbon neutral means that your net release of CO2e into the atmosphere is zero.
Basically, whatever CO2e you emit is cancelled out by a process known as 'offsetting' – that is, supporting projects that reduce emissions, like regenerating precious forest, replacing old equipment with more efficient technology, or even training communities in beekeeping!”
Note: shipping to PO boxes via Australia Post is not carbon neutral.
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We use HEROPACKs - they’re compostable mailers created from a combination of 30% plant-based materials (such as PLA) and 70% PBAT, a synthetic bonding agent which is a certified compostable material.
If you’d like to re-use your mailer, make sure you open your package by cutting along the dotted line. You’ll find a second unused adhesive strip so you can fill it up, seal it, and send it off again!
If you’re all done with the mailer, you can compost it by first removing all labels/tape, cutting it up and placing it in your home-compost bin.
Note: this bag is for compost only, it can’t go in your recycling bin.
Returns
Unfortunately, as a tiny business, we cannot accommodate change of mind returns, nor can we cover potential package damage caused by the courier. We place utmost importance on quality control and take great care in packaging your items to ensure they arrive safe and sound.
If you have received incorrect items or a faulty product, please contact us for replacement.